Refund policy
We want you to be happy with every order. Because much of what we sell is cut to your length or shipped straight from the mill, some items can't be returned. Please read this before ordering.
What can be returned. Uncut, unused supplies, tools and hardware in their original packaging can be returned within 15 days of delivery, less a 15% restocking fee. Email info@northcoastmarinesolutions.com with your order number before sending anything back, and we'll send return instructions.
What can't be returned:
- Fabric, vinyl, binding or any material cut to a length you ordered.
- Drop-shipped items once they have shipped from the supplier. These include most canvas and marine fabrics.
- Sewing machines and polycarbonate sheets.
- Opened training DVDs, flash drives and software, and any digital download.
- Special-order items marked "special order" or "non-returnable" on the product page.
Damaged, defective or wrong items. Tell us within 7 days of delivery and include photos of the item and the packaging. We'll replace it or refund it in full, including shipping. You won't need to return a damaged cut-to-length item unless we ask.
Refunds. Approved refunds go back to your original payment method within 5–10 business days of our receiving the return. You pay return shipping, and original shipping charges are not refunded, unless the error was ours. The 15% restocking fee does not apply if we shipped the wrong item.
Exchanges. The fastest way is to return the item for a refund and place a new order.
Class registrations follow their own policy: see Class Registration & Cancellation Policy.
Questions: info@northcoastmarinesolutions.com · (419) 734-5453